Frequently Asked Questions
Everything you need to know about transforming your home with Giani.
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Do I need professional experience to use Giani DIY kits?
Not at all. Our kits are specifically designed for the everyday homeowner. Each kit includes step-by-step instructions and all the necessary tools to achieve a professional-grade finish.
What is your return policy for paint and coatings?
We accept returns on unopened and unused kits within 30 days of purchase. Please note that because our products are temperature-sensitive, we cannot accept returns on items that have been frozen or improperly stored.
Are Giani countertop finishes heat resistant?
Our finishes are designed to be durable for everyday kitchen use; however, we always recommend using a trivet or hot pad for items coming directly from the stove or oven to protect the surface.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I track my delivery?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.